RL
Ryan L
1 reviews | Active since Dec 2014
30 Jan 2019, 13:23
How Long Must I wait?
So I've previously had a contract with Vodacom that went stale due to non payment which was then sorted after a few months, I contacted Vodacom, arranged to pay the outstanding amount and now here we are. 8 Months later. The account still reflects as unpaid on my credit record. I've attempted to have the entry removed. Called, emailed but still nothing...
I would appreciate a response on this as I would love my name to be cleared now. I can't have Vodacom bringing down my score and I owe them nothing.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Jan 2019, 14:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2019, 14:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jan 2019, 12:23Dear Customer
Account Number: I***
Payment profile will be updated within 7 working days.
Regards,
Vodacom Consumer Website Team
Account Number: I***
Payment profile will be updated within 7 working days.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2019, 12:23
Official
Dear Customer
Account Number: I***
Payment profile will be updated within 7 working days.
Regards,
Vodacom Consumer Website Team
Account Number: I***
Payment profile will be updated within 7 working days.
Regards,
Vodacom Consumer Website Team
Best regards,
RL
Ryan L's updateReviewer Update
06 Feb 2019, 08:37Thank you very much. Will be on the lookout.
RL
Ryan L's update06 Feb 2019, 08:37
Reviewer Update
Thank you very much. Will be on the lookout.
RL
Ryan L's updateReviewer Update
06 Sept 2019, 09:36So I checked my credit rating and I still see this:
R 1 325VODACOMOpened: 20 June 2013Status: Active
You mentioned 7 working days in January, but 8 months later it's still shows an outstanding amount.
R 1 325VODACOMOpened: 20 June 2013Status: Active
You mentioned 7 working days in January, but 8 months later it's still shows an outstanding amount.
RL
Ryan L's update06 Sept 2019, 09:36
Reviewer Update
So I checked my credit rating and I still see this:
R 1 325VODACOMOpened: 20 June 2013Status: Active
You mentioned 7 working days in January, but 8 months later it's still shows an outstanding amount.
R 1 325VODACOMOpened: 20 June 2013Status: Active
You mentioned 7 working days in January, but 8 months later it's still shows an outstanding amount.