How long is it actually going to take to resolve this issue - we are now at 5 months!!!

This is my 3rd review of Vodacom since 2nd May 2024 - with numerous phone calls and many commitments being made and not one fulfilled

I am still having to buy data and airtime every month as I am not getting what was promised to me

Please can an individual at Vodacom that can actually make a difference phone me

And please can I have the transcript of the sales agent, Prevashan, call with me