1 reviews | Active since Jan 2016
How long does it take to activate a new line?
<p>I added a new line to my existing Vodacom account on Thursday 01/12 on Friday afternoon my voice minutes got activated. But I am still waiting for my data, sms bundle and caller line identity be activated. I phone 111 almost every 2 hours and I even contacted the shop where I opened the contract without any luck. And as of 22h00 on 04/12 my handset is unable to register on the Vodacom network.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the prompt response
Thank you for the prompt response
Still waiting for feedback from Vodacom .
Still waiting for feedback from Vodacom .
Dear Client
I apologise for the delay. I escalated this matter to the Billing Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
I apologise for the delay. I escalated this matter to the Billing Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
We apologise for the delay in this regard.
We can confirm that the CLIP service is active. We also loaded 1GB data on your number for all the inconvenience caused.
Kind regards
Dear Client
We apologise for the delay in this regard.
We can confirm that the CLIP service is active. We also loaded 1GB data on your number for all the inconvenience caused.
Kind regards
Hey thank you for the data, can you please investigate as to why I was charged for every "111" call that I made? To my understanding it is a free call to Vodacom users, yet I was charged for it.
Hey thank you for the data, can you please investigate as to why I was charged for every "111" call that I made? To my understanding it is a free call to Vodacom users, yet I was charged for it.
I did request assistance from the store still no feedback and I don't want to use my last 8 minutes to phone 111 as I get charged for it.
I did request assistance from the store still no feedback and I don't want to use my last 8 minutes to phone 111 as I get charged for it.