MA
Melani A

1 reviews | Active since Nov 2014

30 Jan 2017, 20:45

How is this for being DISHONEST

<p>I wrote a review the weekend on my experience... This morning a consultant from vodacom calls and credits my account with 500meg.. Firstly the issue of false advertising is not resolved and within a few hours the 500meg is ginished once again the Xepria store took the megs for the movie i was busy downloading over wifi that was supposedly. For Free... Not me knowing if tge app is open it will take the data had to load data again 800megs last 2 days for something that was advertised for free again so its been costing me money for something that was not suppode to cost a cent... In this event i would send the phone amd co tract back and just move to someon else my data gets taken and its at reduculous costs no one can afford... I got the vontract cus it said 12free movie tickets how is this 800megs almost R1500later and 2full days of 2movies downloading at a high speed FREE??????, pleas eexplain this where is my data gone to again</p>

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2017, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team