MA
Melani A

1 reviews | Active since Nov 2014

30 Jan 2017, 20:47

How is this for being DISHONEST

<p>I wrote a review the weekend on my experience... This morning a consultant from vodacom calls and credits my account with 500meg.. Firstly the issue of false advertising is not resolved and within a few hours the 500meg is ginished once again the Xepria store took the megs for the movie i was busy downloading over wifi that was supposedly. For Free... Not me knowing if tge app is open it will take the data had to load data again 800megs last 2 days for something that was advertised for free again so its been costing me money for something that was not suppode to cost a cent... In this event i would send the phone amd co tract back and just move to someon else my data gets taken and its at reduculous costs no one can afford... I got the vontract cus it said 12free movie tickets how is this 800megs almost R1500later and 2full days of 2movies downloading at a high speed FREE??????, pleas eexplain this where is my data gone to again</p>

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Replies (3)
Vodacom
Vodacom's reply31 Jan 2017, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Feb 2017, 12:29
Official

Good Day Mrs Rhyna Taylor

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

MA
Melani A's update01 Feb 2017, 12:42
Reviewer Update

Thank you so much... Your service was excellent and you were so friendly... Appreciate it alot and your good service...