How is it possible to achieve this level of incompetence

I am lazy and don't believe Vodacom deserve any more of my time constantly calling them and getting no results so I have just copied a review written an hour and a half ago which is exactly the same issue as mine.

"I'm not one to moan. We received a great fiber deal from Vodacom. We received the modem last week Thursday and it's not working still. We have called 6 times and each agent tells us it will be connect in the next 48hrs. It's been 216 hrs and we can not seem to get anyone who is willing to help us. Its our first time getting Wi-Fi and we were all so excited. Vodacom is a great company but they don't seem to worry about us individuals when it comes to a complaint"