CS
Chantel S
1 reviews | Active since May 2017
04 Dec 2017, 18:40
How is it possible?
Vodacom delivered a rooter and SIM card at our house.We phoned them because we did not apply for a new contract!According to them I ordered the rooter on 28 October at Riverside mall.It is impossible!!!!From 26 to 29 October my father were in Randfontein in the hospital.So I were in Mbombela and Randfontein at the same time?I did not order anything from any vodacom!
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Replies (2)
Vodacom's replyOfficial
05 Dec 2017, 06:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2017, 06:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CS
Chantel S's updateReviewer Update
21 Sept 2018, 21:24How is it possible that we are still paying for a contract that we NEVER ordered? The rooter were collected at our residential adres but we are still paying for the contract. Vodacom is steeling our money!
CS
Chantel S's update21 Sept 2018, 21:24
Reviewer Update
How is it possible that we are still paying for a contract that we NEVER ordered? The rooter were collected at our residential adres but we are still paying for the contract. Vodacom is steeling our money!