How hard is this for them to understand?

My phone got ****** from gym this afternoon. Went straight to Vodacom Craighall Parkat about 2:30, had device blacklisted and did SIM swap. Got told maximum of 2 hours and I'd be back online. At 5 pm I emailed Vodacom help centre because still not activated. Explained issue. Got reply saying they couldn't contact me on cell number. Um, ya, that's why I was trying to contact you! More security questions, which I reply to, get another two replies that blatantly show call agents not reading the info I gave them. I have given them my ID #, bank, date of debit order, last amount of debit order, physical address, postal address, email address, alternate contact number (work, and I'm on leave!)...Still nothing. Kiss another customer goodbye the moment my contract is up - this is the only way I have of communicating and your incompetence has killed it.