How hard is it to cancel a contract

Item: Vodacom
Rating: 1
Author: sven A

It's nearly two months since my wife's contract ended and they have not canceled the account. We have called 4 times and everytime they say it will be done but never happens. The one time we were told a supervisor would call back in a hour, never happened. When we tried to report that, we were told we can't log a complaint as the person is in a different office in another province, even though he said we must report him if it doesn't happen. We want a refund and the contract cancelled.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

19 Jul 2020, 09:02

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Jul 2020, 09:02

Official

sven A's updateReviewer Update

21 Jul 2020, 16:23

So my wife called again and still no cancellation. This is the 5th person she has spoken to. And keeps getting told the same thing. We want our refund and the contract cancelled this week.

sven A's update21 Jul 2020, 16:23

Reviewer Update

So my wife called again and still no cancellation. This is the 5th person she has spoken to. And keeps getting told the same thing. We want our refund and the contract cancelled this week.

sven A's updateReviewer Update

23 Jul 2020, 17:39

And still no response, Seems you enjoy taking money and avoiding blame.

sven A's update23 Jul 2020, 17:39

Reviewer Update

And still no response, Seems you enjoy taking money and avoiding blame.