SB
Steven B
1 reviews | Active since Feb 2011
30 Jan 2019, 15:57
How hard can it be to cancel a Vodacom contract?
Have moved to the US and have been trying for months to cancel my last remaining services. My daughter, who I gave full written authority (ID numbers etc) has tried at Vodacom Craighall Park to cancel these and been given the runaround, ultimately telling her branches can't cancel contracts which sounds extremely fishy.
The Vodacom website lists NO numbers for cancellations which can be called from outside SA, nor is there any alternative means of cancelling with Vodacom. Obviously making it deliberately hard to cancel contracts.
I was finally provided with the implausible-sounding email address ********** to which I have provided full details an instructions. Zero response.
I am going to have to ask my bank to simply reject the debit order, it seems.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jan 2019, 15:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jan 2019, 15:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Jan 2019, 17:01Dear Steven,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to you via email. Once we receive your reply, we will be able to assist with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to you via email. Once we receive your reply, we will be able to assist with your query. Regards Consumer Website Team(SA)
Vodacom's reply30 Jan 2019, 17:01
Official
Dear Steven,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to you via email. Once we receive your reply, we will be able to assist with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to you via email. Once we receive your reply, we will be able to assist with your query. Regards Consumer Website Team(SA)
SB
Steven B's updateReviewer Update
21 Feb 2019, 16:46Thank you for responding. I received the email which just asks for all the information I have already supp**** several times, but have sent it once again in the hope that finally some action might be taken.
It really is appalling that Vodacom is allowed to not disclose ANY practical means of cancelling one's account on its webpages, it seems very deliberate: no phone number except if you have an 082 voice service, no email, no postal address, nothing. An ombudsman should look into this as it's clearly not an oversight but a deliberate obstructive tactic.
Obviously if one wants to increase services, the opposite is true. I'll post any subsequent action here if it actually finally gets resolved.
SB
Steven B's update21 Feb 2019, 16:46
Reviewer Update
Thank you for responding. I received the email which just asks for all the information I have already supp**** several times, but have sent it once again in the hope that finally some action might be taken.
It really is appalling that Vodacom is allowed to not disclose ANY practical means of cancelling one's account on its webpages, it seems very deliberate: no phone number except if you have an 082 voice service, no email, no postal address, nothing. An ombudsman should look into this as it's clearly not an oversight but a deliberate obstructive tactic.
Obviously if one wants to increase services, the opposite is true. I'll post any subsequent action here if it actually finally gets resolved.