HOw hard can it be do send an itemised bill?

I have been a Vodacom customer for over 10 years now and a contract customer for the past four. I do believe I have over stayed my welcome with Vodacom. Might be time for me to move to the Yello side of life. One of my cell phone contract ended at the end of April and for good reasons, I choose not to renew it. For business reasons, I had activated itemised billing on this contract. However, when I received my April invoice on Friday, 08 May, the itemised bill was not included. I have called Vodacom three times & sent two emails about this between now and Monday, 11 May to request for the itemised bill. How hard can it be right? Well it seems this is very hard task for Vodacom to do. I am of the opinion that the only thing that happens without a struggle as far as Vodacom is concerned is when they do the debit order to collect money. Nothing else is easy and straightforward. I was told to download it online - which cost me R10. I did that, and guess what? It didn't work. No surprise there! I do hope this will be sorted soonest as I need that itemised bill. I cannot believe my loyalty to the brand has been compromised because someone has refused to do their job. NOT ON!!!!