How does it work?

Vodacom Complaints Platform November 4, 2017 · Vodacom Complaints Platform is currently have some replying issues since 5 October and we will try our best to resolve this issues and we apologize for the inconveniences caused?

Such perfect English on a Public platform... "we will try our best to resolve this issues...."

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HOW DOES THIS WORK?

In December our Out of the Box Debit order was returned and Vodacom was not paid.

When we had a little money I tried to ask them to resubmit the debit order.

This is an impossible task. There is no accounts department on their website, no email address on the invoice.... surely, this is something one wants to do in writing and retain a record??? The phone numbers give you options to enter all numbers except what you need to address and you cannot, just cannot, speak to a human being, who may just be able to help you.

In the end I used the email address that sends the invoices.

NOTHING HAPPENED.

Next was 30 phone calls a day with THE VOICE telling me that if I want to chat I better pay.... it is quite impressive, you have options. I selected 1 which is resubmit debit order. BUT there is no option for immediate, only future dates, at the end of January, which puts us in a double payment situation at the end of this month.... If you have ever run a charity, dependent on sponsorship, you will know that that is the last thing you need....

Yesterday I found myself in a Vodacom shop with an ex colleague, needing to transfer his phone off our contract, into a contract of his own.

He, his wife and baby, had traveled from Houghton and I had made it in time from Germiston.

Nope. We cannot be helped, because the account is in arrears. BUT I can pay it, right there and then in the shop, then we can be helped.

I paid. At least that problem is solved, I thought. BUT they took the entire outstanding amount, right up to 20 January.... so a double payment and the debit order will still probably go through....

Shock and horror.

Anyway, we fill in all the paper work and are then told that we will have to come back when the payment I had just made, reflects. Right now, nothing can be done, as the payment does not reflect.

HelooOOO...... here is the proof of payment. Make a copy and attach it to the paperwork. Nope, that won't work. It has to reflect on the account.

We have nothing else to do but drive up and down to Vodacom shops, waste time, waste petrol, pay for parking in shopping centers....

And as you can see, at the top of this post.... since 5 October the Vodacom complaints platform, does not work.

Is this truly the way business is operating in this country? What happened to SERVICE?