MN
Maria N

1 reviews | Active since May 2019

20 Dec 2019, 13:19

How does Instagram ShakeUp Summer Data work?

Dear Vodacom. I really wish there was another way to contact you other than this. I tried phoning the customer care number twice and I choose the "chat with someone" option. After a while, the voice recording says "Press * to go back to the main menu" or "you may hang up now". I chose to not hang up or listen again to the voice recording options since I was sure none there covers my question. But then Vodacom hung up on me. Twice. I was willing to wait in line for an agent, but I was hung up. Then I tried Tobi, the robot again. Tobi, your robot asked me to type my question and then said "oops! Undefined." So here I am again on Hellopeter. For lack of any other way of communicating. My question is: ShakeUp summer is big fun and like opening a little present every day. Yesterday I won 1 Gig Instagram. For one day. Yay!!! (The second time I won it.) Like the previous time though, every time I use Instagram my Any Time Data steadily depletes while the 1Gig Instagram data remains unmoved at 1Gig. I monitored it both times that I won the Instagram data and both times Instagram ate up my Any Time Data and then the day ended with 1Gig Instagram data untouched. It is strange because when I win Facebook data or Social Ticket data, that data goes of first when I am on FB, and only when that data is depleted, then the normal Any Time Data runs on again. Is this a glitch in the system or am I supposed to first use the 3G Any Time Data I still have for the month, (in one day) before I can access the free Gig Instagram data that expires within one day? The number I won the Instagram data on, is a router sim, number *** Anyway, thank you, Vodacom for the ShakeUp Summer gifts and for always responding to questions on Hellopeter. So, I am just wondering how this Instagram data works? And maybe Vodacom should work on a better customer care system for customer questions, I'm sure much fewer queries will end up on Hellopeter.

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Replies (2)
Vodacom
Vodacom's reply20 Dec 2019, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Dec 2019, 14:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team

Best regards,