How does a contract laps or canceled without authentication

"I am utterly flabbergasted by Vodacom insurance and their employees"

I called in today to check on my accounts to see if all is in place after this massive pandemic disaster to find out if everything is still in place only to find out maladministration is taking place my contract agreement with the insurance has been canceled or should I say lasps for some reason without my concern.

Spoke to a lady by the name of khutlwano through their call center for clarification to find out what is their procedures and policies and how does one authenticate a cancelation without the knowledge of the person you are in agreement with, bear in mind that no communication was conveyed until now that am enquiring not claiming if may put it this sense, Tried to reason with her team leader who was really not eager to settle, a big fat NO was slap on my face as resolution, I asked to speak to their supperiors a no returned call was their answer to this mess and" the is nothing they can do I should follow up on my accounts daily or monthly for such predicament to not occur I quote "

I as a valued client of vodacom I am very disappointed in the service that I have received from them, their are quick to debit and make money from us but their administration lacks efficiency..