CS
Caspar S

1 reviews | Active since Apr 2012

18 May 2022, 16:25

How do you sign up a Vodacom contract in 2022?

I cannot believe I have to write a hello Peter complaint to get Vodacom's attent for a new contract, which makes me wonder why am I even bothering with Vodacom. Hopefully this will get their marketing departments attention:

The adverti*****ts on Vodacom's website do not match the Vodacom brochure.

When I click on "callback" I am presented with a website error.

When I click on chat, I have to speak to a useless chatbot that does not present the options I am looking for.

When I call custom service I am only given new phone numbers to call. Eventually I got hold of the contract department, but they seem to only have 1 agent who is completely clueless and don't even know what Vodacom is selling. I ask for property data package with a router he tells me they don't sell routers. I ask for a SIM only, he gives me the router packages?!? As ask for unlimited data, he gives me the unlimited minutes package. I ask for data-only contract he tells me that is not possible for a home office, because he only sells Home Internet?!? Please train your employees better.

0
Replies (1)
Vodacom
Vodacom's reply19 May 2022, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team