How do you mess up 1 person's account on all department. Worse theu dont speak to each other

I will give you my old calls logged details for fibre and collections. 1. For my contract/ collection. I attached an email from someone at vodacom instructing me to pay to vodacom banking details. I don't have any contractscwith vodacom nor owe them anything.

A. EC-1ZWV-2OQEBR B. EC-1ZW9-1FYSKT C. EC-16DH-27M82I

After you resolved these issue last time in 2020 i paid the account as instructed and never heard from this again, now in 2023 this is coming back to me. How is vodacom collection saying im owing again. How many time should i pay vodacom.

2. For FIBRE: on the 4th of May i requested my fibre to be cancelled. Something esle was cancelled i dont know what, i reallised maybe i didn't give them enough instruction. I let it slide, i was like ok i need to send another one end of may woth correct clear instructions. See email attached.

And then again on the 30th of May, i sent another request this time woth clear instruction, only to find they cancelled a wrong fibre and deleted it off the system again. How is this even possible. Twice same mistake. What is going on? See attachdd email.

A. SR*** B. SR***

To add on the below email from someone from vodacom stating that i wont be paying after he reopened my closed call that was closed by mistake to make my connection end on the 30th of june but someone thought it was a good idea to just disconnect me kn the 22nd of June instead. They deleted the wrong fibre connection and they are tell me there is nothing they can do about it.

I need to find out how did your team delete my router before the date stated on my email to be 30th of June as instructed. I have not had internet since 22 June?

How am i always having issues with all departments of vodacom. It is fibre department, your contract department, collections department. How do they mess up 1 person's account on all your department, these department dont dven talk to each other from what i can see, something is wrong here, How is it possible that all your teams are not trained properly.

Can someone call me to explain how all this happened