How do you get your line fixed

My phone was ****** on 9 February. On 10 February I called the call centre to report this and find out how to go about to claim from the insurance, I was told I do not have insurance and to phone *** to sort this out. I tried the whole day I could not get through. On 11 February I phoned the Vodacom store they confirmed I had insurance and they will send me the numbers I need to go to the police station. 3 calls later no number, on 12 February I tried again and got 1 number so I go to the police station, they inform me I need another number, I phone again, and finally got the number. So I go to the shop, fill out the forms request a sim swop after 2 hours I go to the till to pay. The manager then told the consultant that it is the wrong size sim, now after going backwards and forwards since 10 February, my sim swop has not yet gone through and it is now with IT, they might take another day or 2 to get the problem fixed. I did everything from my side I could to get this sorted and still I do not have a phone. Who in todays life can go without a phone for a week? Please can someone assist and get my phone working asap!!!