How Difficult is it to make you Vodacom contact pay as you go!!

Apparently, this is an impossible task as none of the retention agents are incentivized to do this for you up to the point where they flatly refuse to execute on a simple instruction and keep trying to rub a ****py contact off you without abate.

Please Vodacom this is terrible customer service and frankly quite pathetic, and not a sound retention strategy and will result in quite the opposite.

Can someone from Vodacom with integrity please contact me to assist in migrating (not cancel which is misleading) my expired contact to pay as you go.

While we are going to have this conversation can I please get feedback on the ********* escalation I logged 3 times in December(no feedback) about an upgrade consultant who phone and offered assistance with an online contact that had stalled for 3 week(also 4/5 escalations no resolution) and then promptly decide to upgrade 2 of my contacts and not address my request, framing it as if I would be getting 2 phone of the online contact I had request.

I did not ask for any upgrades!!!

Thank you & kind regards