HOW DIFFICULT IS IT TO CANCEL VODACOM CONTRACT

With the Lockdown , like many others in hospitality and tourism industry , we had to consider where we could reduce overhead costs .One item was our vodacom phone contract relating to the phone used for B&B bookings and gate control .I went to Ilanga mall Vodashop Nelspruit in May but was told contract cancellation must be done by phone through Customer Care . This call was made and the consultant kept on trying to persuade me to change to another product ,eventually in frustration i told him JUST CANCEL THE CONTRACT and cut the call.Aware that this would take 30 days I paid the June account . I phoned again around 24 th June to confirm the cancellation and was informed there was no record of that conversation .Again I insisted the cancellation be done . In July I receive sms's telling me my account is in arrears and the phone was blocked and caller ID gone for incoming calls. That started four months of trying every department I could including their Technical Office here in Nelspruit .Solly in this office after two weeks managed to get this phone unblocked but no caller ID,this was in October having lost an estimated R 30 000 in business being unable to call potential clients back due to no caller ID and for the same reason not knowing if calls were from our gate intercom. Vodacom have accepted that I did in fact cancel in the June call ,but continue to insist I owe them R 3482.13 for Aug/Sept/Oct and have not restored caller ID .SO we continue to lose potential guests .We have individually ,as a business and through supplying airtime to our staff supported Vodacom from 2002 . And this is their version of customer" Care"