How difficult can you make it to cancel a cellphone contract

<p>On 14th July, I emailed the signed premature cancellation quote, together with proof of payment and ID. </p> <p> </p> <p>By the 19th of July, I had not heard from Vodacom so send a mail requesting confirmation that the contract has been cancelled and that I will not be liable for further costs post 14th July. The consultant contacted me on the evening of 19th July to advise that they had not received my cancellation request. I was asked by the consultant to send through the documentation together with proof of email sent on 14th July. This I did on the morning of 20th July.</p> <p> </p> <p>On the evening of 20th July, another consultant contacted me in the evening to advise that they were unable to open the attachment and if I could resend the documentation again. I re-submitted the documentation (now for the 3rd time). I then received an email indicating that my request would be forwarded to the cancellation department but the number that the quoted was not the same as mine number.</p> <p> </p> <p>I then had to go back to Vodacom to explain that the quotation is inactual fact correct because the cancellation was for my daughter's phone and not mine. </p> <p> </p> <p>I then received another call from the consultant who advised that I not submitted the signed quote. I had to explain that I had in actual fact submitted it 3 times. I had to explain to the consultant that I was not requesting a cancellation for my number but for my daughter's which is correct as per the quote.</p> <p> </p> <p>What does it take to get confirmation from Vodacom that the correct number is cancelled and that I am not liable for further costs post 14th July. </p>