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Lydia K
1 reviews | Active since Feb 2020
03 Feb 2020, 14:56
How difficult can it be to keep all comm channels open?
It is almost impossible to get hold of this company. They have a supposed email channel for cancellations but it never works. Their chat-bot Tobi is pretty useless. I am in Germany trying to cancel my subscription as I am out of contract but to no avail. What now? Put in a stop order?
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Replies (2)
Vodacom's replyOfficial
03 Feb 2020, 16:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2020, 16:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lydia K's updateReviewer Update
03 Feb 2020, 20:27Thank you. I am in Germany now and can only be reached via ***
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Lydia K's update03 Feb 2020, 20:27
Reviewer Update
Thank you. I am in Germany now and can only be reached via ***