CT
Craig T

1 reviews | Active since May 2013

24 Aug 2016, 06:34

HOW DIFFICULT CAN IT BE TO CHANGE MY BANKING DETAILS??

<p>Thrre months ago I decided to change banks because my bank charges were through the roof. If only I had known it would be such a schlep and that Vodacom would seem too *********** to make the change, I wouldn't have upgraded. Phone the call centre, change the debit order details, debit order tries going through at my previous bank, no money, Vodacom slaps me with R100 bank charges ( x 3). And don't try getting the details changed at any of the Vodashops, because it seems like they can only sell you contracts. Well lets hope third time lucky. Sikile just changed my details...again... let's hope it is fixed now and I can put this whole pleasant experience behind me. VODACOM IF YOU CHANGE YOUR SYSTEM, DON'T MAKE IT YOUR CLIENTS PROBLEM!!!</p>

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Replies (1)
Vodacom
Vodacom's reply24 Aug 2016, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team