JF
Jako F

1 reviews | Active since May 2014

08 Sept 2016, 07:39

How difficult can it be to activate a simple voice mailbox?... Vodacom 7 days and still trying!!!

<p>Have you ever experienced the frustrations of being with one cellphone service provider with terrible service and cannot wait for the contract to expire? Then when it eventually expires you run to the next one, hoping that your troubles are something of the past, only to find it is actually worse??!!</p> <p>Well, having changed to Vodacom recently on another 2 year contract, I have been struggling now for more than 7 days to try and activate a simple voice mailbox. And after having tried numerous times dialing the so called "helpline", waiting for hours to be answered, I have now given up. Suppose I will just have to live without a voice mailbox.</p> <p>Sorry Vodacom, but your service delivery is just as poor as all of your competition. </p>

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2016, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team