1 reviews | Active since May 2009
How can you warn me to pay after due date
Vodacom has developed this sneaky, ********* and maybe *****ed process where they warn you, like now by 15.54 to pay your account before today, failing which they will suspend your service. Normally by the time you can get hold of somebody that makes any sense, the service is cut and it then takes for ever to restore. This month, we did not get an account and in the process neglected to pay, now I get the notice after the date that it is payable as a part of Vodacom's strategy to inconvenience people to the maximum!<br> <br> Well done to the clever person that has worked out how to generate reconnection penalties by doing this after banking hours and at a time when most people are leaving the office and not attending to the e-mail.<br> <br> We were telephonically ensured that the lines will not be cut as we have sent them the POP, but let us see what happens! Do not believe one word from them!
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Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
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