1 reviews | Active since Dec 2016

23 Dec 2016, 05:10

How can you treat pcustomers like this?

<p>I am so tired of begging VODACOM to sort out My problem...<br />3 week and my lines are still locked...<br />They phone me say they will follow up...<br />Nothing for 3 weeks...<br />Thinking the guy working with the credit limits are dead, nobody can speak to him, even people at VODACOM call centre must email him...<br />All he needs to do is put up the credit limit, I am asking and begging for 3 weeks now, still NOTHING...<br />BUT VODACOM WANTS A FULL PAYMENT AT THE END OF THE MONTH, EVEN IF I COULDN'T USE ALL 5 MY LINES FOR 3 WEEKS...</p>

0
Replies (3)
Vodacom
Vodacom's reply23 Dec 2016, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update23 Dec 2016, 06:20
Reviewer Update

Yes they just contact me and say they will follow up for the last week everyday, how many people do they need to follow up before it is sorted???

's update23 Dec 2016, 12:00
Reviewer Update

Thanks n million to one guy who didn't give up on me EVERYTHING FIXED ...
Much appreciated !!!