HOW CAN YOU EVEN BE CALLED A SERVICE PROVIDER.

VODACOM I HAVE NEVER HAD ISSUES WITH THE CONNECTION IN ANY AREAS YET BUT SINCE MY UPGRADE CAME TODAY . WITCH WAS A SONY XZ and not the XZ premium as requested witch was R499 . i called and the lines kept dropping . i don`t even remember how many times i had to do user verification Witch was flipping irritating. firstly the Manager was not helpful. i am trying to explain that i need to use this phone for work purposes and they cannot come and collect until they bring my correct phone. this is so frustrating i cannot even type this mail. you guys are not helpful , you guys have bad service. i will not be paying for any of this until its sorted