How can Vodacom's system always be offline?!!!

I am so tired of Vodacom's online data buying facility being offline, both on Vodacom's website and FNB's site. This has been an issue throughout this year and last year. The *111# number rarely works so I cannot check how much data i have left. I don't have time to go into a Vodashop to buy bundles. It is ridiculous that a telecomms provider can't get these basic online services working. The net result - last month I paid over R1000 to Vodacom and probably will this month again. If you can't make it easy for me to manage my account and expenditure then I will seriously consider moving to a service provider who does.