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Duane M

1 reviews | Active since Aug 2014

08 Apr 2015, 19:08

How can my rates go up if I signed a contract for

How can my rates go up if I signed a contract for 24 Months. On top of this if you want to cancel your contract you have to pay penalty fees ? How is the consumer protected here in any way ??<br> <br> Surely you can only increase prices on new contracts nor existing contracts.<br> <br> I'm disgusted Vodacom !<br> <br> South Africa's cellular rates are of the highest in the world, it's really disgusting !

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2015, 10:48
Official
Hello AtomixIT,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team