How a massive company *****ed me out of a few hundred Rand.

I cancelled my router contract on 1 October 2025 on the advice given by the Vodacom shop I visited in September to check the process. I did this on line and via the email provided by Vodacom on the date i was told to cancel.

I received a message from the on-line "You will receive an SMS & Email with your exact cancellation date. Until such time your Vodacom Contract Cancellation is not confirmed. Never received either. Asked the question via email on October 14 2025, got nothing back, account debited the following month. Went to Vodacom Greenstone on November 1st 2025 where they told me the message via SMS was an issue, but they were trying to send an SMS to a router, really! I sat with the lady trying to contact cancellations for 45 minutes, they picked up and put down immediately. The lady got frustrated and logged the request for cancellation on the system and advised me to do the cancellation on-line again. I did this on 5 November 2025 only to be told it should have been done before the 5th so I would have to pay for another month. Received another bill so went to Vodaworld. Waited 50 minutes to see a rep, showed her the digital message and the email cancellation paper trail. Today i am informed my email went to the wrong department, I asked what about the digital cancellation that i have proof of receipt by Vodacom, this has not been considered only the email, I suggested this was a convenient method of overlooking the facts that i had provided, result, no refund.

The agent I spoke to at email is equally to blame as it would appear that she only submitted the email train of evidence, she kept coming back with the "wrong email" response and point blank refused to accept that i had shown her the SMS, i can only assume this is because she didn't submit that part of my complaint. I specifically asked her if i was going to get a reference number or print out of what she typed into the system, she told me know she would phone me with the outcome. So because she didn't capture the digital information portion i have paid and the incorrect advice from Vodacom Greenstone about when to cancel, i have paid two months subscription for a device that never worked from the day after i received it two years ago.