Hours Wasted With No Help From Customer Support

We purchased two vouchers on Vodapay but have not received any SMS confirmation or the actual vouchers. One of the vouchers has already been paid for. Since the time of purchase, we have still not received anything.

We have spent several hours on calls with Vodacom’s 24-hour customer service line, but we have been repeatedly sent from one number to another, with no one able to assist us or provide a solution. We have been at home trying to resolve this for over four hours, and our entire day has been wasted without any progress.

The level of service we have experienced is extremely disappointing. The lack of clear guidance, accountability, and support from the staff is unacceptable. We expect Vodacom to urgently address this matter, provide the vouchers we paid for, and ensure that such issues are handled more efficiently in future.

We are extremely frustrated with the service we have received and request immediate resolution.