ZM
Zacharia M

1 reviews | Active since Sept 2018

10 Dec 2021, 04:59

Hostile treatment

I am really stressed about how Vodacom treats me. It's on a several counts that I bought data that would evaporate without me using any of it. To be excact, yesterday I bought 1g, in the morning, in an hour it was gone, I tried another 1g, very quick there was nothing, I bought another 1g, quick quick boom!! Gone I bought another one it was also gone. It's so hard because there is no where where one can call and speak to someone, all calls are responded to via answering machines. If I had my way I would really cut ties with vodacom but now my problem is that there's no any other signal in my area. I wish all people that vodacom treats as hostile as they do to me may come together and start up their own service provider that cares not for itself as vodacom does. Until when must we poor people get milked dry by mega rich enterprises instead of them giving us service that we pay for? I used this number ***) to buy my data yhat I could not use

0
Replies (3)
Vodacom
Vodacom's reply10 Dec 2021, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Dec 2021, 11:10
Official
Dear Zacharia Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you about the data usage and we have loaded 5 Gig once off data bundle on to your number.
Have a nice day further. Regards Consumer Website Team

Best regards,

ZM
Zacharia M's update10 Dec 2021, 12:51
Reviewer Update
As humans we should not haste only to complain about our disatisfactions, we must also promptly thank and praise where necessary. I complained about a mysterious disappearance of my data without using it. I recieved a call from Vodacom by a consultant called Randall, he elucidated everything possible that might have caused the vanishing of my data, I lost more than 4gigs within hours whilst I did nothing that consumed data. Randall promised that he would ensure that my data gets reloaded back into my sim, I'm thankfull to vodacom that it took kess than an hour to restore my dat of 5gigs that would expire in 2022 January 30.
Please keep up the good work