Horror story with Vodacom Fibre continues

I would actually score Vodacom (Fibre Installation) a ZERO if I had the option.

I booked a relocation of wifi on 7/7/2020 to happen 31/7/2020. No one ever pitched or called to update me on the fact that the installation guy was not coming. After multiple phone called everyday (using R100s of rands of airtime), I eventually had success with them coming out only on the 14/8/2020. I then discovered that I had no internet connection even though the installation was done(walls drilled into etc and box installed). I then informed Vodacom that after 72 hours had passed that the internet was still not working. To date, they have never ever responded to their failed attempt of trying to install our internet. It is now 2 weeks after the failed installation and no one can assist me. They were happy to debit me R550 on 31/7/2020 but have never provided any service and remain silent. When I called them, no attempt was made to send anyone out and provide a solution to their failed installation. Several mails have been sent to them. Nil response. I sent a final email to cancel and refund me and nil response to date. I have never ever ever received such shocking service in this country.