Horrifying Service

After I cancelled all, but one account a Data bundle with Vodacom, The reason very, very poor service and customer care. I then paid up the accounts and now they want a further R1850.00. I spoke to Patience Rafeote at customer care, and the reason as per this lady is that they never cancelled my main account. Below is a letter to Vodacom. They never got back to me and I phoned the cancellation department and they confirmed that all the accounts were closed. Just to find out I still owe Vodacom. This is precisely why I cancelled there service. After 2 complaints on this site they have never ever contacted me. So i don't expect to get a call from them. I will not pay any more money, accept the R229.00 data bundle i still have with them. Please see the email send to Vodacom. Legal action can be take if they so wish. Enough is enough.

Morning all,

Can you please cancel the below and follow the instructions and also find attached documents requested by yourself.

My Account number is: I***-6 My ID Number is: ***

CELL NUMBER *** AMOUNT PAID TO VODACOM ACCOUNT – R2369-52 CELL NUMBER *** AMOUNT PAID TO VODACOM ACCOUNT – R604-79 CELL NUMBER *** AMOUNT PAID TO VODACOM ACCOUNT – R5030-40 CELL NUMBER *** AMOUNT PAID TO VODACOM ACCOUNT – R776-74 CELL NUMBER *** AMOUNT PAID TO VODACOM ACCOUNT – R1080-00

A total amount of R9862-00 Please cancel all these accounts, they can be made pre-paid.

Kindly advise me soonest if there are any problems.

Eeswaran Owen Jackson *** ***