Horrifying service

Pathetic service from Vodacom!

I app**** for a Vodacom landline in September 2018. I have received the phones but to date the line has not been working. I cannot make or receive calls. I have called in at least 10 times requesting for the issue to be resolved but the call center agents are not very helpful and seem clueless. I have requested that a technician be sent in many times but the agents just insist that they are escalating the issue and will get back to me. I have not received any feedback from any agent and every time I call in I have to explain the entire issue all over again as if they have no record of my previous calls. I even offered to pay for the technician myself.

The worst and most frustrating part is that I am being charged every month for an inactive landline.

Vodacoms service has become so bad and they are not even willing to assist in fixing the problem. This is the last time I sign up for a "service" with Vodacom!