Horrifying experience with vodacom

Att: Shameel Aziz Joosub

Good day I would like to write a review on the horrifying experience I have received regarding the vodacom customer care agents. On the 19th of February I had called in to cancel one of my three contracts. Firstly I was not notified that there had to be a call made to cancel my contract which had expired 31st January 2021 I was then charged the same amount on the 1st of February for a topup I didn't even consent to, As I was aware the contract was only valid for 24 months. I had then called in to enquire I spoke to a man named Senzo on the 19 February who dropped the call on me and didn't even bother to return to my request I phoned back on the 20th and lungile who kept me on the phone for almost 20 minutes and still didn't process my cancelation saying someone will contact me which never happened i then tried again on the 22nd and spoke to moncebo she was of no help at all and I will be reimbursed and when I tried again on the 23rd my number was then blocked from calling the call center as they said I was catogaried under *****. I had to then phone from another vodacom number and got through to nonjabulo who insisted I can only be helped by the person I first contacted on the 19th who didn't even hear my request and cut the call. Till date I am still waiting for confirmation that the cancelation has been processed and I will be reimbursed for the amount I was charged on the 1st of February. I am disgusted by the service I had received from the vodacom call agents. I would like feed back as to when my query will be resolved as this has caused me alot of inconvenience and unwanted frustration.