Horrified vodacom non customer who gets billed every month

Ive been trying to get help since November 2022, each phone call with your online agents has been a horrific experience ! I cannot get help because i do not appear on your system but im being debited every month! I want to cancel everything and never have anything to do with vodacom- i cnt do that because i do not appear anywhere. I cannot upgrade either … an absolute **** show