Horrified and disgusted

Horrified and disgusted customer. I only gave a star as it's needed in order for me to write this review. I am utterly disgusted by how I was treated by Vodacom. I requested a settlement for my account for which I have paid in full. Then the next month I received a statement saying that I still owe them money. I was so shocked, I called into their customer service and the lady that I spoke to was so rude to me, saying because I paid the settlement on the Monday and not the Saturday I am now liable for the balance. I told her that I then paid my settlement in full why are they still sending statements. She was so rude when telling that it's Vodacom's policy if settlement is paid a day later that I am responsible for the balance and settlement falls away. But I told her that, that wasn't explained to me when I requested the settlement. Not over the phone nor email or sms. And she responded by saying well that's our policy and that I must just pay even after I explained that I wasn't told of that policy. And she just said well you will have to pay not even apologizing for her colleague not informing me of their rules and policies. And next thing I get handed over to the lawyers. Vodacom give very bad service and trying to squeeze every last cent out of me. And I have been making payments but the balance just isn't going down. Why? I can't keep paying and the bill stays the same. I am very angry and disgusting at this day light rubbery.