Horrifically bad experience at Craighall Park Vodacom

Horrifically bad experience at Vodacom Craighall Park. My phone was sent in x4 weeks ago. It was noted on the 14 Nov that the IEM nr was incorrect and claim cancelled. No one at repairs notified me or Vodacom Craighall Park. So my phone us laying peacefully sleeping for x2 weeks at the repair centre.... It was now apparantly excelled at the insurance cc. I need my cel on fri... obviously not gonna get it. What to do 4the inconvenience! i am furious!