Horrific Vodacom service

The customer service of Vodacom is absolutely horrific. My husband passed away in 2024. Since then I have been battling to put my children's cellphones on my name. Been to the Mall of the South Branch 3 times. they say I can't afford it. I must come back. But in the mean time I have been paying this account by eft. So last time I was at the branch they said I must phone the call center. I phone the call center and they said they cant help me. I must go to the branch. After telling them AGAIN he has passed away. They said OH no you must speak to a different department the deceased department. I told them but I have been telling you this for a year. Then I got through to the deceased department they said oh hey have flagged his account now. It is going to be suspended. I told her how can u do that??? This is the lines of my children. How do you want me to get hold of them??? She said but he has passed away.. I told her I KNOW!! I am trying to sort this out for a year now and been paying this account every month for a year!! I asked to speak to a supervisor. Apparently there is not one available!!! Ask to be phoned back and still no one has phoned me. So I do not understand why this is such a big problem. Why would they rather cancel phone lines that is my children's phones then just help me get the problem sorted that I have been telling them about for more than a year. I cant wait for the contracts to end so I can move to a company that has some compassion for someone with a death in the family and not add to my stress and anxiety.