Horrific Vodacom Service

Early in November I fell and broke my shoulder. My husband and I are both pensioners and had run out of medical savings. My daughter paid my medical expenses and was unable to pay Vodacom. After having an account with Vodacom for over 10 years, we were certain Vodacom would accept a payment arrangement. We were horribly mistaken. Take into account that my daughter’s contract costs her R18000 a year, or R36000 over a 2-year contract. So to make a payment arrangement for R1500 hardly seemed unreasonable. However, despite my daughter offering to pay interest on the account until March and make a double payment at the end of March, Vodacom told her they are not interested. They cut her account with 6-hours notice. She is not even able to use pre-paid vouchers! So, here we sit, me with a broken shoulder and my daughter 6 months pregnant, with no means of contacting her. After my daughter complained on Hello Peter, Vodacom rep**** telling her to phone customer care and see if they will make a payment arrangement for her- WHAT A PATHETIC RESPONSE! She tried that the day before and was cut immediately. Such service is beyond DISGUSTING! All I can say is, to anyone on the market for a cell phone contract, rather consider MTN or CellC. Vodacom are legalised ******s- data just disappears overnight, and they still have the audacity to treat customers like this! We are horrified and cannot wait for our contracts with Vodacom to be up!