Horrific Vodacom Fibre Service

We have had for the last 5 years or so had a fibre contract with Vodacom. Of late we have been experiencing connectivity problems . We have been down since Tuesday evening. On Wednesday morning we logged a complaint to the call centre about our issue. That same evening around 19h00 we were contacted by a person named Sakumzi or Skumzi whatever. That was the first and last time we heard from that person , while on the call with that person they abruptly cut the call as their child was crying in the background. Since then we have called at least two times a day to the call centre to follow up. Thing is since the ticket has been allocated to Sukumzi whatever there is not much the call centre can do. All they can do is notify Sakumzi whatever that we called , with the hope that we will be contacted.

On Friday when we called we again we were told that an update message was sent , but it was sent to an old number that we don't even use anymore. Thing is Sakumzi whatever contacted us on the number we have that actually works(guess we now can't say they didn't contact as they did , even though it was to the incorrect number).

To say we are unhappy with the service is an understatement. It's actually disgusting to think that long term paying customers are treated this way. We have since given October month as our notice period and ended our contract with Vodacom. Hopefully we won't be charged and the LINE left open for three months as they historically enforced on customers. We are on a month to month option , hopefully we won't be punished by waiting another week or the actual October month without service , being served without any repair or service implemented.

It is worth mentioning that there was and still is a pay tv channel in this country that treated customers exactly like you are treating us...look where they are now