HORRIFIC UPGRADE EXPERIENCE EVER!

I went in store to upgrade one of my contracts. All I wanted was an upgrade instead I got a migration and the promotion that ran on this particular phone was 20GB data for a month and a R5000 flight voucher. I received only my number not existing on the vodacom system and no one at vodacom can assist me. Yet I am being billed for this so called migration. I registered online for the retrieval of the flight voucher only to be sent a mail that my account is not verified, obviously if vodacom no longer sees my number on their system!!! I am disgusted that no one is coming back to me on this. Each consultant I speak to gives me another story over story. Vodacom and Samsung falsely advertises their promotions and clearly canal walk customer service staff has no training on a simple upgrade. namely Cynthia customer care agent on vodacom customer care line have no knowledge in anything beside logging a service request! Namely Daniel and 5 other previous agents that I spoke with since december already. I am so livid to be paying for this pathetic service! my next step hereon is to publish my story in the Cape Argus. I HOPE TO HEAR FROM A VODACOM MANAGER NOW THAT I HAVE COME TO THIS SITE. UNLESS OF COURSE THEY JUST DONT CARE FOR THEIR CUSTOMERS NOR THEIR IMAGE!!! IM SO DISGUSTED !!!