Horrific service - total lack of any response

Item: Vodacom
Rating: 1
Author: Tony G

Pls help!!!!! Im due to migrate to Prepaid BUT INSTEAD and contrary to mailed instructions Vodacom have deleted my number and Im sitting with NO comms. I have contacted your local office in Kenyans, mailed different depts, BUT NO RESPONSE. Pls contact my wife on *** this is URGENT!!!!

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Replies (1)

Vodacom's replyOfficial

01 Jul 2024, 13:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Jul 2024, 13:58

Official