1 reviews | Active since Jul 2016
Horrific Service Sick & Tired
<p>Ok so i had a huge argument with Vodacom since i have been having problems with my data for the last 3 months, before that i had no issues. Ok so after about 3 working days i got a sms stating that as a matter of "goodwill" they will be reinbursing my 2 gig data. I switched my WI Fi on last night the 14th of July 2016 for the first time since this big argument. Ok so now a day later i check only to find out 1 gig of data is gone already... Now please explain as I use my WI FI for my phone, i do NO downloads, use it mostly for whatsapp, facebook or google, but mainly for whatsapp. So tell me HOW is that POSSIBLE that in not even a proper day (24 hours) 1 gig of data is gone..... Well i am posting this but i know Vodacom will do nothing about this matter as customer satisfaction is not a priority to them.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Ok so still no response from Vodacom, the call centre is BEYOND USELESS, that **** about caring about there clients are bull so i left this review, on the 15th of July2016 on Saturday 16 July 2016 my data is once again depleted so that is now 4 Gig in not even 2 weeks. Then i ask the call centre agent how is it possible, I use mobile data and it lasts, I use my WI FI, which is secured line and boom NO DATA. I am so so sick and tired of this, because this means I had to buy mobile data yet again, and the idiot i was talking to in the call centre keeps telling me she can not assist me in logging a call since a call was logged and sorted. Now I am asking what the hell, I pay for something in which I have no pleasure in using, and I waist an hour everytime wasting my breath at getting someone in the call centre department to assist me. It is useless, in fact I am sure that i would get better results from my 11 Year old daughter. PATHETIC.
Ok so still no response from Vodacom, the call centre is BEYOND USELESS, that **** about caring about there clients are bull so i left this review, on the 15th of July2016 on Saturday 16 July 2016 my data is once again depleted so that is now 4 Gig in not even 2 weeks. Then i ask the call centre agent how is it possible, I use mobile data and it lasts, I use my WI FI, which is secured line and boom NO DATA. I am so so sick and tired of this, because this means I had to buy mobile data yet again, and the idiot i was talking to in the call centre keeps telling me she can not assist me in logging a call since a call was logged and sorted. Now I am asking what the hell, I pay for something in which I have no pleasure in using, and I waist an hour everytime wasting my breath at getting someone in the call centre department to assist me. It is useless, in fact I am sure that i would get better results from my 11 Year old daughter. PATHETIC.