LN
Louro N

1 reviews | Active since Jun 2018

25 Jun 2018, 12:25

Horrific service from Vodacom

The level of service that I have received so far from Vodacom is absolutely ridiculous. I currently have 5 contracts with Vodacom and absolutely everything that I inquire about does not get resolved or takes forever to be dealt with. ( One would think they would cherish all the business that I give them! ) For the month of June 2018 they have conveniently decided to overcharge me for an amount of around R1,500.00. After just over a week no concrete feedback has been given. ( Which leaves me to pay a grand total bill of R5,500.00 which I am refusing to pay. ) Most recently another issue YET AGAIN with just ordering a sillyTablet on a new line ( seems like they don't want even more of my money that is very strange ) , so much for "next day delivery" when shopping online. In all fairness I have not experienced Vodacom to be as useless in the past but these days I will advise everyone to stay away from Vodacom! Regards, Your high-end irritated client

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Replies (1)
Vodacom
Vodacom's reply25 Jun 2018, 12:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team