AM
Ann M

1 reviews | Active since Oct 2014

30 Sept 2025, 14:29

HORRIFIC SERVICE BY VODACOM

Highly disappointed & disgusted with Vodacom & their service provider. I have opened a new contract for my internet service in August, until today I have not received any feedback as to when they will sort out my new installation. We took off from work on Saturday 27/09/2025 for the service provided to come in & do the installation but that did not happen. We called Vodacom & was told they have the request but are investigating. Investigating because I request a brand new installation from cabling to the router etc... The person on the other side of the phone was so rude & put the phone down on my ear. They never got back to us nothing. They were very unprofessional & extremely rude. Until today 30/9/2025 we have not received any feedback as to when the new installation will be done. Vodacom are very rude & do not appreciate good customers. We have spoken to 10 different people, all with terrible attitudes & absolutely no help. ALL I WANT IS FOR THE SERVICE PROVIDER TO COME OUT & DO THE NEW INSTALLATION THAT I HAVE REQUESTED. I WILL NEVER RECOMMEND VODACOM TO ANYONE.

0
Replies (3)
Vodacom
Vodacom's reply30 Sept 2025, 14:48
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Oct 2025, 08:17
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

AM
Ann M's update01 Oct 2025, 10:58
Reviewer Update
I have not received any feedback from Vodacom. We tried calling this morning regarding the new installation but once again NO proper feedback. The person said they can only do my installation in 7-14 days time. This is unacceptable. I requested the installer to be at my place over the past weekend BUT to NO avai. THIS IS UNACCEPTABLE FROM VODACOM. PLEASE CONTACT ME ON ***