JV
Jay V

1 reviews | Active since Sept 2010

13 Jul 2022, 08:56

Horrific Service as usual

They sell you data that lasts until midnight.Then they throttle the speed so the internet is so slow you can't even use the data they sold you.Magically as soon as the time limit expires the speed is back to normal.When you complain they say sorry we can't refund the data we sold you that did not work because you did not report it to a technician.What a lot of nonsense,be aware of Voda**** and there con artist promotions.So if I bought data for an hour and it did not work,would you be able to fix the slow connection within an hour,I doubt it because it takes you an hour just to log the complaint.....I'm not as dumb as you think I am.

0
Replies (1)
Vodacom
Vodacom's reply13 Jul 2022, 12:25
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team