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ELIZABETH E
1 reviews | Active since Apr 2020
22 Apr 2020, 15:51
Horrific service and service call.
Horrific service and service call. After completing a standard upgrade I receive a call from Vodacom to explain that they are giving me a discount on a product I didn't even choose...yet its now added to my account. Why would anyone take out 200gb + 200gb AND then still ad an additional 1gb to that? But as soon as I started asking questions the agent decided to hung up????? Call was received from +***0 @15:34
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Replies (2)
Vodacom's replyOfficial
22 Apr 2020, 16:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Apr 2020, 16:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EE
ELIZABETH E's updateReviewer Update
19 May 2020, 10:44Good Day.
I received a call the next day from Vodacom. Unfortunately, I lost the name of the person who assisted me. Brilliant assistance received from him.
Just one of the issues stilled pulled through...still being charged a fee for a handset which I didn't take?
I received a call the next day from Vodacom. Unfortunately, I lost the name of the person who assisted me. Brilliant assistance received from him.
Just one of the issues stilled pulled through...still being charged a fee for a handset which I didn't take?
EE
ELIZABETH E's update19 May 2020, 10:44
Reviewer Update
Good Day.
I received a call the next day from Vodacom. Unfortunately, I lost the name of the person who assisted me. Brilliant assistance received from him.
Just one of the issues stilled pulled through...still being charged a fee for a handset which I didn't take?
I received a call the next day from Vodacom. Unfortunately, I lost the name of the person who assisted me. Brilliant assistance received from him.
Just one of the issues stilled pulled through...still being charged a fee for a handset which I didn't take?