Horrific service and customer treatment

My phone has been remotely blocked. The screen shows that my account is in arrears and to contact Vodacom accounts.

Vodacom accounts state that my account is up to date and not in arrears. Vodacom Customer Services have not been able to assist me after 10+ very long phone calls, each giving a different response.

An in store visit to the Knysna store did nothing to help. There I was shamed and treated like dirt for not paying my account, which is NOT in arrears. I had moved my debit order date just before this and my debit order has since been deducted, still to have a blocked phone.

The phone cannot be unlocked by them or anyone at the call centre. The phone is only 5 months old and utterly useless.

It is on contract, not Easy to own and therefore no one can help me identify why it was locked in the first place.

I am so frustrated and tired of Vodacom. I am now paying for a contract, without being able to use the device.

If my account was in arrears, why was only this device locked? I have 2 other devices that have no issues.

I am beyond irritated and angry. What am I supposed to do. Not one person has been of any assistance. Vodacom keeps shifting the blame to Samsung. Samsung blame Vodacom and in the mean time my phone is blocked.

Horrible horrible horrible