Horrific service and attitude

Vodacom La Lucia mall. I signed my contract there, S4 active. \the hardiest phone on the market""; I was told; I have NO screen replacements on my phone in particular. On saturday at La lucia vodacom; Fozia told me I had 2 screen replacements. Of course I have recourse! Your disinterest in my issue yesterday has prompted this post. Yasseen (technician); argued with me about everything saying he didnt sell me the contract. The manager (Yashvir) TOTALLY uninterested and outright rude. Fozia accepted that she had said that to me and remembered saying it; however; sat with her back to me the entire time shouting comments over her back. I have a samsung active s4 with broken screen and the store at La lucia that led me to believe I had screen replacements have completely absolved themselves of any and all responsibility. You do not deserve the right to sell people phones; your conduct was absolutely NOTHING short of repulsive. Please people;DO NOT support business's like this. I have my own business and if I behaved anything remotely like thi"""